KEVIN COOPER, Founder Point One Group Kevin.Cooper@PointOneGroup.net Twitter: @PointOneGroup
Point One Group is a technology firm dedicated to elevating the fan experience.
The customer is the epicenter to any business and our firm has a passion to enhance these experiences by arming organizations with advancements in technology to make event nights a fun place to be.
Our intent is to bring a communal connection for fans at any event regardless if the venue seats 90,000 or 10,000. We will provide connectivity between the venue or host organization to their fan base the night of the event through a mobile experience that’s second to none.
It doesn’t matter if it’s a football game, basketball game, concert or the opera, the customer needs to feel someone has their back. We make sure fans' game-day experience will be easy from a technology standpoint whether it’s finding a seat, ordering food, searching for an ATM or the best exit to leave for an enjoyable evening.
We have three values when it comes to customer service: Trust, communication and high standards.
Small things such as eye-to-eye contact and firm handshakes builds personal relationships with the customer. We know it’s old school but we’re determined to deliver modern solutions built on firm business principles with advanced technology.
Point One Group was founded by Kevin Cooper, who spent nearly 20 years learning the way fans want to be treated. He’s won numerous awards for his work in the customer service field while working in the National Football League.
Fans want to be treated No. 1 and that’s the goal of Point One Group.